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Frequently asked questions

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Reach out to our support team and we’ll get back to you as soon as we can.

: We ask for your first name, last name, and email to create a personalized user account for you and to communicate important updates, account-related information, and promotional offers.

: Yes, we prioritize the security and privacy of your personal information. We implement industry-standard security measures to safeguard your data and ensure it is protected. You can view our Privacy Policy.

: No, we respect your inbox. We will only send you relevant emails related to your account, service updates, and occasional promotional offers. You can easily manage your email preferences in your account settings or at the bottom of every email.

: Each user account requires a unique email address. If you wish to create multiple accounts or add team members, you can create a team within the settings page of your account.

: Yes, in the unlikely event that you aren’t completely in love with Writing Hero, you can request to delete your account. Please reach out to our support team, and they will assist you with the account deletion process.

Frequently asked questions

Have a different question and can’t find the answer you’re looking for?
Reach out to our support team and we’ll get back to you as soon as we can.

: Confirming your email address helps ensure that you have provided a valid email and allows us to communicate important information, updates, and account-related notifications to the correct email address.

: It should be in your inbox now. A PIN will be sent to the email address you provided during sign-up. Check your email inbox, including the spam or junk folder, for an email from Writing Hero containing the PIN. Sometimes you may need to refresh your email inbox to see new emails quickly.

: If you haven't received the verification email, please wait for a few minutes and check your spam or junk folder. If you still haven't received it, you can click on the "Resend PIN" button on this page. Sometimes emails take a bit longer to receive so it’s important to be patient and always check the time/date of the email so you always use the most recent PIN.

: If you enter the verification PIN incorrectly, you will receive an error message. Double-check the PIN you received in your email and ensure you enter it accurately in the Verification Pin field. Sometimes it’s better to type the pin in manually rather than copying and pasting it.

: Yes, you can change your email address in your account settings after confirming it. Please reach out to our support staff to request an email update.

: If you encounter any technical issues during the email verification process, please reach out to our support team for assistance. They will be able to guide you through the verification process or address any technical difficulties you may be experiencing.